Customer Experience: 4.3/5
Search Options: 4.0/5
Value: 4.0/5
Additional Services: 4.9/5

Overall Rating: 4.3 / 5 (Very good)

VRBO is an excellent alternative to hotel chains and aggregator sites. Their approach is more straightforward than that of similar services and allows homeowners to list full properties as classifieds while facilitating communication between homeowners and short-term renters. The company's website features a clean, minimalist design and is truly easy to navigate. Since they allow users to sign in through their Google or Facebook accounts, signing up and booking a rental is also as simple as can be. Overall, VRBO is an excellent site to find a well-cataloged and minutely described variety of attractive rental properties from around the world.


Customer Experience - 4.3 / 5

VRBO lets travelers make immediate, secure credit card payments and accepts all major credit cards as well as eChecks (only available in the U.S.). They also allow property owners to choose their own cancellation and refund policies, which can range from very lenient to very strict. Their website is easy to navigate and pleasing to the eye, yet frequently asked questions are very limited and mostly address homeowner concerns as opposed to guest and traveler inquiries. Since the business is funded by their annual and per-listing fees, support and account management services are also reserved for property owners. The company has received mixed customer feedback on the Better Business Bureau's website, yet holds a positive 8.3 (great) Trustpilot score.

Payment Options

  • Mastercard
  • Visa
  • Discover
  • American Express
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
  • 24/7 Support
  • Online Account Management

Ease of Use


Mobile App


Cancellation Policy

Property owners choose between different types of cancelation policies, which can be as relaxed as a 100% money back guarantee or as stringent as no money back.

Customer Reviews

  • BBB Rating: C+
  • Trust Pilot Rating: 8.3 out of 10


  • Guest Reviews
  • Guest Rankings


Search Options - 4 / 5

Upon entering VRBO's site, users will see a search bar where they can type in their location of interest, the date and duration of the trip, and how many guests will be making use of the accommodations. The service will then let them filter search results by property, location, features, price, number of rooms, handicapped accessibility, and more. Listings include everything from villas to mobile homes and can be as cheap as the more affordable hotels or as expensive as a luxury property in the heart of a city.


  • Air Conditioning
  • Heating / Fireplace
  • Kid Friendly
  • Satellite or Cable TV
  • Pool
  • Beach
  • Free Wifi or High-Speed Internet
  • Golfing
  • Pets Accepted
  • Smoking Allowed

Type of Property

  • Cottage
  • Caravan Park
  • Home/Apartment
  • Condo
  • Private Vacation Home
  • Bed & Breakfast
  • Villa
  • Townhouse

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating

Regional Specialization



  • In-room accessibility


Value - 4 / 5

VRBO is a membership-based service for property owners, so they do not charge users for signing up or creating a profile. They don't provide special offers or a price match guarantee themselves, and don't have a rewards program, but do feature special offers from partner companies like Expedia. The company now charges a service fee that is only refundable in cases where the property owner guarantees a 100% refund.


Mobile-Exclusive Deals

Price Match



Additional Services - 3.3 / 5

As a "classifieds" website, VRBO does not extend any additional services. Their site only offers detailed information about the properties they list, including all of its amenities, nearby attractions, possible leisure activities in the vicinity, and ratings and reviews from previous guests.

Flight Booking


Car Rental


Train or Bus Tickets



Full Name: VRBO Hotels

Company Website:

Headquarters: 1011 W. Fifth Street, Suite 300, Austin, TX, 78703, USA