Hosting Features: 5/5
Marketing and Analytics: 4.8/5
Cost: 5/5
Customer Experience: 5/5

Overall Rating: 4.9 / 5 (Excellent)

Volusion offers pretty much everything an online merchant could want from an eCommerce provider. Its drag-and-drop website builder and beautiful templates make design a breeze. Just as important, the process of uploading products into the store is fairly fast and easy as well. It also provides plenty of marketing support with newsletters, enabling product ratings and reviews, eBay and Amazon integration, and its own Customer Relationship Management (CRM) tool.

Unlike many other eCommerce providers, Volusion does not charge transaction fees. However, it does charge extra for some features that other providers don't. For example, Volusion will charge overage fees if you use more bandwidth than what is allowed in your plan. Volusion's explanation is that this proves to be more economical than a transaction-fee based model, as bandwidth usage can be kept down by the administrator. (They measure bandwidth as all data transfers exiting the website.) They do say that they will provide a fixed-fee option for merchants who request it, however, those customized options are available only upon request. It's also worth noting that they charge $89 extra for an SSL Certificate, something that a retailer must have if they want to allow customers to pay by credit card.

On the other hand, it's not every day that a tech company gets rave reviews over their customer support, and Volusion does. Customers consistently praise their 24/7, Austin, TX-based support, saying that they will go above and beyond in helping and will stay on the phone until the problem is solved. Overall, what Volusion offers is much more than the drawbacks of extra fees. Superior customer service, easy-to-use website building, excellent marketing tools, and beautiful templates make it a top-notch choice among eCommerce providers.


Hosting Features - 5 / 5

Volusion features four pricing plans, which range from the Mini with 1 GB through to the Premium with 35GB of bandwidth. The number of products that can be uploaded also, of course, vary with the pricing plan, ranging from 100 products to unlimited. It's worth noting that while Volusion is PCI Compliant (Payment Card Industry Data Security Standard), it charges extra for SSL Certification, something online retailers need if they want to allow their customers to pay using a credit card.

Bandwidth: 1GB - 35GB

Security Features:

  • SSL Protection
  • PCI Compliance
  • Fraud Analysis/Score

Number of Products: 100 - Unlimited

Payment Methods Supported:

  • Apple Pay
  • PayPal
  • Amex
  • Mastercard
  • Discover

Responsive Websites: Yes

Search with Filters: Yes


Marketing and Analytics - 4.8 / 5

Volusion has excellent integrated marketing and customer engagement tools, including newsletters, allowing for ratings and reviews of products, abandoned cart reports, customer loyalty plans, and integrating its own customer relationship management (CRM) software.

Sales Channels:

  • Facebook
  • eBay
  • Amazon

Customer Outreach Tools:

  • Third-Party Apps
  • Social Media Integration
  • Email Marketing

Conversion Tools:

  • Abandoned Cart Saver
  • Product Ratings and Reviews
  • Coupons
  • Discounts

SEO Optimization: Yes


Cost - 5 / 5

Volusion has price plans for every budget, starting from $15 per month up to $135 per month for the Premium Plan. However, it's important to note that Volusion does charge extra fees if you exceed your bandwidth allocation. For example, the Mini Plan ($15 per month) only includes 1GB of bandwidth, and Volusion will charge $7 for each extra gigabyte you use. Additionally, it charges $89 for SSL Certification, which you absolutely will need if you want to allow customers to pay with credit cards.

Plan 1: $15

Plan 2: $35

Plan 3: $75

Transaction Fees: No

Free Trial: 14 days

Free Templates Available: Yes


Customer Experience - 5 / 5

Volusion gets an A+ grade from the Better Business Bureau, with 7 negative reviews and 13 complaints. Most of the complaints centered around the company's billing practices and customers having problems canceling their memberships. The company gets a "great" score of 7.7 out of 10 with Trustpilot with many consumers praising their excellent 24/7 tech support.

Year Founded: 1999

BBB Rating: A+

Number of BBB Positive Reviews: 1

Number of BBB Negative Reviews: 7

Trustpilot Rating: 7.7 out of 10

Date Collected: 2018-07-10

Customer Service Phone Number: 800-646-3517

Customer Service Hours: 24/7

Contact Method:

  • Phone
  • Email
  • Chat

Mobile App: Yes


Full Name: Volusion eCommerce Website

Company Website:

Headquarters: 1835 Kramer Ln A100, Austin, TX, 78758, USA