Customer Experience: 4.7/5
Search Options: 4.9/5
Value: 4.9/5
Additional Services: 3.5/5

Overall Rating: 4.5 / 5 (Excellent)

Customers looking for a quick way to get great deals on hotel accommodations will find that Trivago is an excellent choice. It works as advertised, showing various rates while suggesting the best one. However, users should not expect Trivago to plan their whole trip, nor to help them with any payment issues that may crop up with the individual websites they are partnered with.


Customer Experience - 4.7 / 5

Trivago's webpage is extremely easy to navigate, as it solely focuses on finding and comparing hotel rates. Its app is virtually identical in functionality and even adds a few features. Customer satisfaction will depend on whether consumers were informed of how Trivago works: as a metasearch engine that finds booking rates but does not actually let you book through their website, rather redirecting reservations to individual booking sites.

Customer Support

  • FAQs
  • Email
  • Phone

Ease of Use


Mobile App


Cancellation Policy

If you would like to cancel or change your booking, you will need to contact the booking site you made your booking with. For fast results, here are a few tips to follow: - Have your booking confirmation number and payment method on hand - Check the booking site’s hours of operation - Give them a shout! Most of the time, all contact info can be found at the bottom of your booking confirmation. Can’t find your booking? It happens to the best of us! Take a look at our useful tips at ‘find your booking confirmation’. Why doesn't trivago have my booking confirmation? Good question. As trivago is a price comparison website, we are not involved in the booking process, we just find your ideal hotel for the best price. We don’t keep records of transactions made through the booking sites, so unfortunately cannot access your booking to make any changes or provide information on it. Luckily, the booking site can help you with this.

Customer Reviews

  • BBB Rating: A+
  • Trust Pilot Rating: 6.9 out of 10


  • No Hidden Fees
  • Guest Photos
  • Guest Reviews
  • Guest Rankings


Search Options - 4.9 / 5

Trivago has one of the most extensive collection of search filters we've found among all search and metasearch engines, providing a whopping 130 unique options to process its search results. This allows users to choose precisely which amenities and features they'd like included in their reservation.


  • Air Conditioning
  • Airport Shuttle
  • Pool
  • Beach
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Conference Room
  • Complimentary Breakfast
  • Concierge
  • Laundry Service
  • Pets Accepted
  • Smoking Allowed

Type of Property

  • Home/Apartment
  • Pension
  • Hotel
  • Bed & Breakfast
  • Hotel Resort
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating

Regional Specialization



  • Accessible bathroom
  • In-room accessibility


Value - 4.9 / 5

Trivago is a metasearch engine, not a direct booking site per se. As such, it does not actually book hotel rooms, or offer any sorts of rewards or discounts of its own. However, it ensures customers get the best possible offer by comparing a huge number of booking websites, each of which has deals and savings.


Additional Services - 3.5 / 5

Trivago is a straightforward hotel searching platform. It focuses on finding you the best possible rates for individual rooms, and does not include any sort of transportation booking or bundling directly. However, once customers have chosen their rate, and are redirected to a booking site, they will often find that there are multiple options for bundling in travel reservations and other activities or experiences.

Flight Booking


Car Rental


Train or Bus Tickets



Full Name: Trivago Hotels

Company Website:

Headquarters: Bennigsen-Platz-1, Düsseldorf, 40474, Germany