Hosting Features: 4/5
Marketing and Analytics: 4/5
Cost: 3.5/5
Customer Experience: 4.5/5

Overall Rating: 4.1 / 5 (Excellent)

Squarespace is a popular website-building platform with millions of users worldwide. Individuals can easily create an online store using the Online Store plan which already includes eCommerce tools and store management software in the package. While website security, unlimited storage, and marketing tools are great package offers, the company's customer service is limited in terms of verbal communication. For individuals needing immediate assistance, Squarespace does not have a reputable response time or sufficient answers to concerns. Many customer integration tools and special features can only be added via third-party providers, and charges for auto-renewal and domain registration can appear as hidden fees to users, as they're only explained on customer support pages.


Hosting Features - 4 / 5

Hosting, unlimited storage and bandwidth, and one custom domain name are included in each plan. The domain name is only free during the first year for users with the annual billing plan. Users can perform a domain transfer to their Squarespace website, which is a great option for those who already have a domain registered through another hosting provider.

Bandwidth: Unlimited

Staff Accounts: Unlimited

File Storage: Unlimited

Security Features:

  • SSL Protection

Number of Products: From 100 to Unlimited

Payment Methods Supported:

  • Apple Pay
  • PayPal
  • Amex
  • Mastercard
  • Discover
  • Visa

Responsive Websites: Yes

Search with Filters: Yes


Marketing and Analytics - 4 / 5

Squarespace has multiple digital marketing tools available, ranging from email campaigns to social media integration. Membership also includes a user-friendly analytics page to monitor the website's traffic and receive comprehensive performance reports.

Sales Channels:

  • Google Shopping
  • Facebook
  • Pinterest
  • eBay
  • Amazon

Customer Outreach Tools:

  • Blogging
  • Mobile Storefront
  • Third-Party Apps
  • Social Media Integration
  • Email Marketing

Conversion Tools:

  • Abandoned Cart Saver
  • Product Ratings and Reviews
  • Discounts
  • Gift Cards


Cost - 3.5 / 5

Squarespace offers reasonable and affordable fees that are more or less average among similar eCommerce platforms. These actually turn out to be a great bargain considering all the features and options included in its packages. Extra charges, such as processing fees, apply for those with the business plan, which can be misleading since it isn't specified on their pricing page.

Plan 1: $26/month (billed annually) or $30 month to month

Plan 2: $40/month (billed annually) or $46 month to month

Transaction Fees: Yes

Setup Fees: No

Free Trial: Yes

Free Templates Available: Yes


Customer Experience - 4.5 / 5

Squarespace offers customer support via email, Twitter, and live chat via desktop, but not phone. Users are not able to get in touch with customer service if they're not around their computer or do not have access to internet at the time of contact. Squarespace does not refund unwanted auto-renewal charges, which users must manually cancel.

Year Founded: 2003

BBB Rating: D-

Number of BBB Positive Reviews: 0

Number of BBB Negative Reviews: 12

Trustpilot Rating: 2.5 out of 10

Date Collected: 2008-07-30

Customer Service Hours: 24/7

Contact Method:

  • Email
  • Text
  • Chat

Mobile App: Yes


Full Name: Squarespace eCommerce Website

Company Website:

Headquarters: 225 Varick Street, 12th Floor, New York City, NY, 10014