HOW IS KAYAK RATED?
Breakdown
Customer Experience: 4.5/5
Search Options: 4.9/5
Value: 4.9/5
Additional Services: 4.9/5
Overall Rating: 4.8 / 5 (Excellent)
KAYAK is a great place to plan a trip and get travel packages and deals on hotels, flights, and transportation in popular travel destinations around the world. Navigating the site is fairly straightforward and finding great options through them is a breeze, yet visitors should be aware they won't be able to book accommodations, flights, etc. directly on the site, meaning they'll be redirected to the actual service provider. Confusion about how the site works and what they do has earned the company unfavorable customer reviews on several online platforms, yet they remain a good option for those who have yet to figure out where they're traveling to next. For their simplicity and transparency, KAYAK remains one of the most popular travel search engines out there.
Breakdown
Customer Experience: 4.5/5
Search Options: 4.9/5
Value: 4.9/5
Additional Services: 4.9/5
Overall Rating: 4.8 / 5 (Excellent)
KAYAK is a great place to plan a trip and get travel packages and deals on hotels, flights, and transportation in popular travel destinations around the world. Navigating the site is fairly straightforward and finding great options through them is a breeze, yet visitors should be aware they won't be able to book accommodations, flights, etc. directly on the site, meaning they'll be redirected to the actual service provider. Confusion about how the site works and what they do has earned the company unfavorable customer reviews on several online platforms, yet they remain a good option for those who have yet to figure out where they're traveling to next. For their simplicity and transparency, KAYAK remains one of the most popular travel search engines out there.
KAYAK CUSTOMER EXPERIENCE
Customer Experience - 4.5 / 5
Since KAYAY redirects travelers to partner sites to complete their booking, they don't charge anything for their aggregator services. Both their website and mobile application are easy to use and contain valuable information for travelers and vacationers. Those looking for traditional lodging options and deals are sure to appreciate KAYAK's simplicity. The meta aggregator is not accredited by the Better Business Bureau but holds an A+ rating with the organization. Most negative customer reviews on this site as well as on Trustpilot.com have been promptly addressed by the company, further evidencing the company's commitment to maintaining a consumer-friendly image.
Customer Support
- FAQs
- Live Chat
- Email
Ease of Use
Yes
Mobile App
Yes
Customer Reviews
- BBB Rating: A+
- Trust Pilot Rating: 3.0 out of 10
Transparency
- No Hidden Fees
- Guest Reviews
- Guest Rankings
Customer Experience - 4.5 / 5
Since KAYAY redirects travelers to partner sites to complete their booking, they don't charge anything for their aggregator services. Both their website and mobile application are easy to use and contain valuable information for travelers and vacationers. Those looking for traditional lodging options and deals are sure to appreciate KAYAK's simplicity. The meta aggregator is not accredited by the Better Business Bureau but holds an A+ rating with the organization. Most negative customer reviews on this site as well as on Trustpilot.com have been promptly addressed by the company, further evidencing the company's commitment to maintaining a consumer-friendly image.
Customer Support
- FAQs
- Live Chat
Ease of Use
Yes
Mobile App
Yes
Customer Reviews
- BBB Rating: A+
- Trust Pilot Rating: 3.0 out of 10
Transparency
- No Hidden Fees
- Guest Reviews
- Guest Rankings
KAYAK SEARCH OPTIONS
Search Options - 4.9 / 5
Expedia's search options allow users to narrow down the number of properties by using a series of filters when making a reservation for a hotel or service. The ability to sort results by price, property type, and location, among others, makes booking an easier, faster experience.
Amenities
- Air Conditioning
- Airport Shuttle
- Kid Friendly
- Parking
- Hot Tub
- Kitchen
- Pool
- Spa
- Free Wifi or High-Speed Internet
- On-Site Restaurant
- Gym
- Golfing
- Conference Room
- Complimentary Breakfast
- Pets Accepted
- Smoking Allowed
Type of Property
- Home/Apartment
- Motel
- Apart-Hotel
- Bed & Breakfast
- Hotel Resort
- Hostel/BackPacker Accomodation
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
Regional Specialization
No
Accessibility
In-room accessibility
Search Options - 4.9 / 5
Expedia's search options allow users to narrow down the number of properties by using a series of filters when making a reservation for a hotel or service. The ability to sort results by price, property type, and location, among others, makes booking an easier, faster experience.
Amenities
- Air Conditioning
- Airport Shuttle
- Kid Friendly
- Parking
- Hot Tub
- Kitchen
- Pool
- Spa
- Free Wifi or High-Speed Internet
- On-Site Restaurant
- Gym
- Golfing
- Conference Room
- Complimentary Breakfast
- Pets Accepted
- Smoking Allowed
Type of Property
- Home/Apartment
- Motel
- Apart-Hotel
- Bed & Breakfast
- Hotel Resort
- Hostel/BackPacker Accomodation
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
Regional Specialization
No
Accessibility
In-room accessibility
KAYAK VALUE
Value - 4.9 / 5
KAYAK offers exclusive deals online and over their mobile application, yet those interested in saving up to 35% off the price of their booking will have to make an account with KAYAK and sign up for their Private Deals program.
Discounts
Mobile-Exclusive Deals
Price Match
No
Value - 4.9 / 5
KAYAK offers exclusive deals online and over their mobile application, yet those interested in saving up to 35% off the price of their booking will have to make an account with KAYAK and sign up for their Private Deals program.
Discounts
Mobile-Exclusive Deals
Price Match
No
KAYAK ADDITIONAL SERVICES
Additional Services - 4.9 / 5
KAYAK lets users search for hotel deals in popular locations and even sort their travel destination by theme. The aggregator provides a world map where visitors can click on any particular point and view local attractions and activities. Although not as sleek and visually appealing as alternative competitors, their service is pretty comprehensive and could be an excellent alternative for someone wanting an all-in-one vacation package.
Flight Booking
Yes
Car Rental
Yes
Train or Bus Tickets
Yes
Additional Services - 4.9 / 5
KAYAK lets users search for hotel deals in popular locations and even sort their travel destination by theme. The aggregator provides a world map where visitors can click on any particular point and view local attractions and activities. Although not as sleek and visually appealing as alternative competitors, their service is pretty comprehensive and could be an excellent alternative for someone wanting an all-in-one vacation package.
Flight Booking
Yes
Car Rental
Yes
Train or Bus Tickets
Yes
COMPANY PROFILE
Full Name: Kayak Hotels
Company Website: https://www.kayak.com
Headquarters: 7 Market St, Stamford, CT, 06902, USA
Full Name: Kayak Hotels
Company Website: https://www.kayak.com
Headquarters: 7 Market St, Stamford, CT, 06902, USA