HOW IS EXPEDIA RATED?
Breakdown
Customer Experience: 4.9/5
Search Options: 4.9/5
Value: 4.8/5
Additional Services: 4.9/5
Overall Rating: 4.9 / 5 (Excellent)
Through Expedia, users have access to exceptional deals on flights, accommodations, and other trip-related services, all through an easy-to-navigate website. By using Expedia+ Rewards, members also have access to additional savings when booking with Expedia's partners. The company website is easy to navigate and includes traveler reviews to help customers select the right property.
Breakdown
Customer Experience: 4.9/5
Search Options: 4.9/5
Value: 4.8/5
Additional Services: 4.9/5
Overall Rating: 4.9 / 5 (Excellent)
Through Expedia, users have access to exceptional deals on flights, accommodations, and other trip-related services, all through an easy-to-navigate website. By using Expedia+ Rewards, members also have access to additional savings when booking with Expedia's partners. The company website is easy to navigate and includes traveler reviews to help customers select the right property.
EXPEDIA CUSTOMER EXPERIENCE
Customer Experience - 4.9 / 5
Through Expedia's website, users can book an array of vacation travel services not available on other sites. That alone gives the company very high marks. On the other hand, the Better Business Bureau gave the travel website an A+ rating and a score of 3.7 out of 5 stars, mainly due to customers reviews about the services received during their hotel stay, which Expedia has no control over. However, as of late, the company does have some complaints that are mostly related to dissatisfaction with customer service. The online travel service giant needs to address this issue to ensure the continued support of the travel community.
Payment Options
- Mastercard
- Visa
- Discover
- American Express
- Diners Club
- JCB
- Debit Card with Visa or MC logo
Customer Support
- FAQs
- 24/7 Support
- Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
In most cases, there is no Expedia cancellation fee to change or cancel hotel reservations.
Customer Reviews
- BBB Rating: A+
- Trust Pilot Rating: 0.9 out of 10
Transparency
- No Hidden Fees
- Guest Reviews
- Guest Rankings
Customer Experience - 4.9 / 5
Through Expedia's website, users can book an array of vacation travel services not available on other sites. That alone gives the company very high marks. On the other hand, the Better Business Bureau gave the travel website an A+ rating and a score of 3.7 out of 5 stars, mainly due to customers reviews about the services received during their hotel stay, which Expedia has no control over. However, as of late, the company does have some complaints that are mostly related to dissatisfaction with customer service. The online travel service giant needs to address this issue to ensure the continued support of the travel community.
Payment Options
- Mastercard
- Visa
- Discover
- American Express
- Diners Club
- JCB
- Debit Card with Visa or MC logo
Customer Support
- FAQs
- 24/7 Support
- Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
In most cases, there is no Expedia cancellation fee to change or cancel hotel reservations.
Customer Reviews
- BBB Rating: A+
- Trust Pilot Rating: 0.9 out of 10
Transparency
- No Hidden Fees
- Guest Reviews
- Guest Rankings
EXPEDIA SEARCH OPTIONS
Search Options - 4.9 / 5
Expedia's search options allow users to narrow down the number of properties by using a series of filters when making a reservation for a hotel or service. The ability to sort results by price, property type, and location, among others, makes booking an easier, faster experience.
Amenities
- Pool
- Beach
- Spa
- Free Wifi or High-Speed Internet
- On-Site Restaurant
- Gym
- Golfing
- Conference Room
- Complimentary Breakfast
- Concierge
- Laundry Service
- Pets Accepted
- Smoking Allowed
Type of Property
- Hotel
- Condo
- Private Vacation Home
- Apart-Hotel
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
Regional Specialization
No
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
Search Options - 4.9 / 5
Expedia's search options allow users to narrow down the number of properties by using a series of filters when making a reservation for a hotel or service. The ability to sort results by price, property type, and location, among others, makes booking an easier, faster experience.
Amenities
- Pool
- Beach
- Spa
- Free Wifi or High-Speed Internet
- On-Site Restaurant
- Gym
- Golfing
- Conference Room
- Complimentary Breakfast
- Concierge
- Laundry Service
- Pets Accepted
- Smoking Allowed
Type of Property
- Hotel
- Condo
- Private Vacation Home
- Apart-Hotel
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
Regional Specialization
No
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
EXPEDIA VALUE
Value - 4.8 / 5
What brings consumers to Expedia is better pricing, a loyalty program, and the opportunity to add extra savings when bundling their travel related services. Expedia's reward program, Expedia +, is free to join and lets members earn points for dollars spent on the website. There is also a deals-only page available and a last-minute deal page, featuring last-minute offers and those only valid for 24 hours.
Rewards Programs
As an Expedia+ member, you'll get exclusive member-only deals and bonus offers as you shop. Plus, you'll get Unreal Deals—the day's absolute best package deals leaving from your home airport—with savings as big as 100% off flights or hotels. Package savings are at least equal to the cost of the flight or hotel if booked separately.
Discounts
Coupons
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes
Value - 4.8 / 5
What brings consumers to Expedia is better pricing, a loyalty program, and the opportunity to add extra savings when bundling their travel related services. Expedia's reward program, Expedia +, is free to join and lets members earn points for dollars spent on the website. There is also a deals-only page available and a last-minute deal page, featuring last-minute offers and those only valid for 24 hours.
Rewards Programs
As an Expedia+ member, you'll get exclusive member-only deals and bonus offers as you shop. Plus, you'll get Unreal Deals—the day's absolute best package deals leaving from your home airport—with savings as big as 100% off flights or hotels. Package savings are at least equal to the cost of the flight or hotel if booked separately.
Discounts
Coupons
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes
EXPEDIA ADDITIONAL SERVICES
Additional Services - 4.9 / 5
The additional services offered by Expedia include buying admission tickets, excursions, and sightseeing tours. The ease of adding services through their website further enhances the customer experience.
Experiences
- Adventure tourism
- Admission Tickets
- Sightseeing Tours
- Nightlife
- Lessons
- History / Culture
- Tasting
- Wellness
- Sports
- Nature
- Family Friendly
- Day Trips or Excursions
Flight Booking
Yes
Car Rental
Yes
Train or Bus Tickets
Yes
Additional Services - 4.9 / 5
The additional services offered by Expedia include buying admission tickets, excursions, and sightseeing tours. The ease of adding services through their website further enhances the customer experience.
Experiences
- Adventure tourism
- Admission Tickets
- Sightseeing Tours
- Nightlife
- Lessons
- History / Culture
- Tasting
- Wellness
- Sports
- Nature
- Family Friendly
- Day Trips or Excursions
Flight Booking
Yes
Car Rental
Yes
Train or Bus Tickets
Yes
COMPANY PROFILE
Full Name: Expedia Hotels
Company Website: https://www.expedia.com/
Headquarters: HQ 333 108th Avenue NE, Bellevue, WA, 98004, USA
Full Name: Expedia Hotels
Company Website: https://www.expedia.com/
Headquarters: HQ 333 108th Avenue NE, Bellevue, WA, 98004, USA