Hosting Features: 4.7/5
Marketing and Analytics: 5/5
Cost: 4.5/5
Customer Experience: 5/5

Overall Rating: 4.8 / 5 (Excellent)

BigCommerce offers everything a new retailer could need to set up their online presence, in addition to the powerful tools already established sellers need to grow their business further.

The platform gets high marks on its security features, which include automated fraud protection, the choice to share an SSL Certificate or buy your own, and Level 1 PCI compliance. It also shines in design, with beautiful free and paid template options for a wide variety of industries.

BigCommerce is also best known for its zero transaction fees, first-class SEO features, 40+ pre-integrated payment gateways serving 100+ countries, and over 70 built-in discounts/promos. BigCommerce also recently made updates to their site speed by adding Google AMP natively on both their product and category pages, and adding Akamai Image Manager for automatic image compression.

If there are any drawbacks to BigCommerce it might involve the pricing structure and customer service. Although the company has no hidden fees, it does say in the fine print that fees will apply if sales surpass 400k. However, with more native and built-in functionality than its competitors, BigCommerce users see a more transparent total cost of ownership. In regard to customer reputation, BigCommerce offers 24/7 support by phone, chat, and email, however there are a few complaints centering around the lack of helpful customer service agents. On the other hand, the company does provide a wealth of free support online with forums, tutorials, and a comprehensive knowledge base. Overall, given its powerful platform, tight security, and comprehensive features that cater to businesses of every size, BigCommerce is a standout choice among the eCommerce sites.


Hosting Features - 4.7 / 5

BigCommerce offers unlimited bandwidth, staff accounts, and file storage. It does not place a limit on the number of products a user can upload either. Along with automated fraud protection, its servers are PCI DSS certified, ensuring that its sites are as well. (PCI DSS - the Payment Card Industry Data Security Standard - is the standard every organization that handles credit card information must adhere to.)

Bandwidth: Unlimited

Staff Accounts: Unlimited

File Storage: Unlimited

Security Features:

  • SSL Protection
  • PCI Compliance

Number of Products: Unlimited

Payment Methods Supported:

  • Apple Pay
  • PayPal
  • Amex
  • Mastercard
  • Discover

Responsive Websites: Yes

Search with Filters: Yes


Marketing and Analytics - 5 / 5

BigCommerce provides a long list of tools to maximize its sites' marketing potential - integrated blogging and social media management, email marketing templates, and marketing analytics reports. It offers fully-customizable SEO optimization on all its sites. Additionally, BigCommerce gives users the option of offering financing to their buyers.

Sales Channels:

  • Facebook
  • Pinterest
  • eBay
  • Amazon

Customer Outreach Tools:

  • Blogging
  • Mobile Storefront
  • Third-Party Apps
  • Social Media Integration
  • Email Marketing

Conversion Tools:

  • Abandoned Cart Saver
  • Product Ratings and Reviews
  • Customer Groups and Segmentation
  • Coupons
  • Discounts
  • Gift Cards
  • Single-Page Checkout

SEO Optimization: Yes


Cost - 4.5 / 5

BigCommerce offers three main pricing plans - Standard, Plus, and Pro - in addition to a plan customized to the needs of large enterprises. It doesn't charge transaction fees and does not place a limit on products, file storage, or bandwidth. It also allows for unlimited staff accounts on all plans.

Their basic plan is packed with features that other providers charge for, such as the ability to do gift cards and coupons, blogging, product ratings and sitewide HTTPs and dedicated SSL. On the other side of the scale, note that the Pro Plan is $249.95 for stores that sell less than 400k in online sales but increases $150 per month for each extra $200k in sales.

Plan 1: $29.95 per month

Plan 2: $79.95 per month

Plan 3: $249.95 per month

Transaction Fees: No

Free Trial: 15 days

Free Templates Available: Yes


Customer Experience - 5 / 5

BigCommerce gets an A+ rating from the Better Business Bureau, with 4 negative reviews and 41 complaints. It currently gets an extremely poor customer satisfaction score (1.4 out of 10) on Trustpilot. Most complaints center around users' negative experience with the company's customer service.

Year Founded: 2009

BBB Rating: A+

Number of BBB Positive Reviews: 0

Number of BBB Negative Reviews: 4

Trustpilot Rating: 1.7 out of 10

Date Collected: 2018-06-28

Customer Service Phone Number: 1-888-248-9325

Customer Service Hours: 24/7

Contact Method:

  • Phone
  • Email

Mobile App: Yes


Full Name: BigCommerce eCommerce Website

Company Website:

Headquarters: 11305 Four Points Dr Ste 300, Austin, TX, 78726, USA