HOW IS AGODA RATED?
Breakdown
Customer Experience: 4.2/5
Search Options: 4.2/5
Value: 4.4/5
Additional Services: 4.0/5
Overall Rating: 4.2 / 5 (Excellent)
Agoda is an excellent option for booking travel accommodations. The large number of properties they work with, as well as the multitude of filtering options, ensures that customers will be able to find exactly what they're looking for. Based in Singapore, Agoda naturally has a particularly extensive presence in the Asian market, but they do book lodgings worldwide. Aside from their good discounts, the company's exclusive "secret deals" program can give customers access to 20%-70% off on luxury rooms.
Breakdown
Customer Experience: 4.2/5
Search Options: 4.2/5
Value: 4.4/5
Additional Services: 4.0/5
Overall Rating: 4.2 / 5 (Excellent)
Agoda is an excellent option for booking travel accommodations. The large number of properties they work with, as well as the multitude of filtering options, ensures that customers will be able to find exactly what they're looking for. Based in Singapore, Agoda naturally has a particularly extensive presence in the Asian market, but they do book lodgings worldwide. Aside from their good discounts, the company's exclusive "secret deals" program can give customers access to 20%-70% off on luxury rooms.
AGODA CUSTOMER EXPERIENCE
Customer Experience - 4.4 / 5
Agoda offers a well-designed, streamlined user experience, with clear features for its customers. They provide 24/7 customer support services in 17 languages, which is particularly useful, as their policy states that all changes in reservations are handled directly through them, not via the hotel or accommodation of choice.
Payment Options
- PayPal
- Gift Cards
- Mastercard
- Visa
- American Express
- JCB
Customer Support
- FAQs
- 24/7 Support
- Email
- Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Agoda does not charge a processing fee for cancellations. Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email. Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).
Customer Reviews
- Trust Pilot Rating: 8.7 out of 10
Transparency
- No Hidden Fees
- Guest Reviews
- Guest Rankings
Customer Experience - 4.4 / 5
Agoda offers a well-designed, streamlined user experience, with clear features for its customers. They provide 24/7 customer support services in 17 languages, which is particularly useful, as their policy states that all changes in reservations are handled directly through them, not via the hotel or accommodation of choice.
Payment Options
- PayPal
- Gift Cards
- Mastercard
- Visa
- American Express
- JCB
Customer Support
- FAQs
- 24/7 Support
- Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Agoda does not charge a processing fee for cancellations. Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email. Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).
Customer Reviews
- Trust Pilot Rating: 8.7 out of 10
Transparency
- No Hidden Fees
- Guest Reviews
- Guest Rankings
AGODA SEARCH OPTIONS
Search Options - 4.2 / 5
Aside from the more common search settings, (price, location, star rating, and popularity) Agoda also allows users to filter their results by payment option. Their list of possible amenities is unusually large and detailed, with options such as ironing facilities, terrace, private pool, and early check-in or late check-out. Finally, travelers can choose from a vast pool of property types, including private homes, ryokans, love hotels, and tents.
Amenities
- Air Conditioning
- Airport Shuttle
- Heating / Fireplace
- Kid Friendly
- Parking
- Satellite or Cable TV
- Pool
- Spa
- Free Wifi or High-Speed Internet
- On-Site Restaurant
- Gym
- Golfing
- Complimentary Breakfast
- Laundry Service
- Pets Accepted
- Smoking Allowed
Type of Property
- Home/Apartment
- Hotel
- Apart-Hotel
- Villa
- Hotel Resort
- Hostel/BackPacker Accomodation
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
Regional Specialization
Yes
Accessibility
- In-room accessibility
Search Options - 4.2 / 5
Aside from the more common search settings, (price, location, star rating, and popularity) Agoda also allows users to filter their results by payment option. Their list of possible amenities is unusually large and detailed, with options such as ironing facilities, terrace, private pool, and early check-in or late check-out. Finally, travelers can choose from a vast pool of property types, including private homes, ryokans, love hotels, and tents.
Amenities
- Air Conditioning
- Airport Shuttle
- Heating / Fireplace
- Kid Friendly
- Parking
- Satellite or Cable TV
- Pool
- Spa
- Free Wifi or High-Speed Internet
- On-Site Restaurant
- Gym
- Golfing
- Complimentary Breakfast
- Laundry Service
- Pets Accepted
- Smoking Allowed
Type of Property
- Home/Apartment
- Hotel
- Apart-Hotel
- Villa
- Hotel Resort
- Hostel/BackPacker Accomodation
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
Regional Specialization
Yes
Accessibility
- In-room accessibility
AGODA VALUE
Value - 4.4 / 5
At first glance, agoda has a fairly standard suite of discounts for hotels and alternative accommodations, such as promo codes, time-sensitive offers, and mobile-exclusive deals. However, a simple tab next to their filtering options leads to "secret deals," which promise high-end accommodations at steep discounts. These properties prefer to remain anonymous online, so customers don't know their exact identities until they complete their booking. While this might make some customers wary, as the information regarding the accommodation is deliberately rare, Agoda only makes "secret deals" with 3 or above star ratings and over 7 in review scores.
Discounts
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes
Value - 4.4 / 5
At first glance, agoda has a fairly standard suite of discounts for hotels and alternative accommodations, such as promo codes, time-sensitive offers, and mobile-exclusive deals. However, a simple tab next to their filtering options leads to "secret deals," which promise high-end accommodations at steep discounts. These properties prefer to remain anonymous online, so customers don't know their exact identities until they complete their booking. While this might make some customers wary, as the information regarding the accommodation is deliberately rare, Agoda only makes "secret deals" with 3 or above star ratings and over 7 in review scores.
Discounts
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes
COMPANY PROFILE
Full Name: Expedia Hotels
Company Website: https://www.agoda.com
Headquarters: 30 Cecil Street Prudential Tower #19-08, Singapore, 04971
Full Name: Expedia Hotels
Company Website: https://www.agoda.com
Headquarters: 30 Cecil Street Prudential Tower #19-08, Singapore, 04971