HOW IS HOMEAWAY RATED?
Breakdown
Customer Experience: 4.3/5
Search Options: 4.4/5
Value: 4.0/5
Additional Services: 3.3/5
Overall Rating: 4 / 5 (Excellent)
Like other companies owned by Expedia, HomeAway features an easy-to-navigate website where users can quickly compare and book rental properties from around the world. Their search options are quite comprehensive and even allow visitors to filter results by type of view and flexibility with regard to children and pets. Both their site and mobile application let visitors rent safely and securely while homeowners receive technical assistance and increase bookings. All in all, HomeAway is a great alternative for travelers looking to rent a unit with all the comforts and amenities they have at home or for those craving a different kind of travel experience.
Breakdown
Customer Experience: 4.3/5
Search Options: 4.4/5
Value: 4.0/5
Additional Services: 3.3/5
Overall Rating: 4 / 5 (Excellent)
Like other companies owned by Expedia, HomeAway features an easy-to-navigate website where users can quickly compare and book rental properties from around the world. Their search options are quite comprehensive and even allow visitors to filter results by type of view and flexibility with regard to children and pets. Both their site and mobile application let visitors rent safely and securely while homeowners receive technical assistance and increase bookings. All in all, HomeAway is a great alternative for travelers looking to rent a unit with all the comforts and amenities they have at home or for those craving a different kind of travel experience.
HOMEAWAY CUSTOMER EXPERIENCE
Customer Experience - 4.3 / 5
HomeAway accepts two methods of payment: all major credit cards and eChecks (for U.S. residents only). They let property owners select their own cancellation policy and terms and guarantee their members will be protected against fraud, phishing, and material misrepresentation. The company holds an A- rating with the BBB and has 7.7 (great) score with Trustpilot based on over 60% positive reviews.
Payment Options
- Mastercard
- Visa
- Discover
- American Express
- Debit Card with Visa or MC logo
Customer Support
- FAQs
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
The HomeAway family of companies allows property owners to select their own cancellation policy, which means they get to decide the whether or not to extend a full or partial refund as well as the length of the cancelation period.
Customer Reviews
- BBB Rating: A-
- Trust Pilot Rating: 7.7 out of 10
Transparency
- Guest Reviews
- Guest Rankings
Customer Experience - 4.3 / 5
HomeAway accepts two methods of payment: all major credit cards and eChecks (for U.S. residents only). They let property owners select their own cancellation policy and terms and guarantee their members will be protected against fraud, phishing, and material misrepresentation. The company holds an A- rating with the BBB and has 7.7 (great) score with Trustpilot based on over 60% positive reviews.
Payment Options
- Mastercard
- Visa
- Discover
- American Express
- Debit Card with Visa or MC logo
Customer Support
- FAQs
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
The HomeAway family of companies allows property owners to select their own cancellation policy, which means they get to decide the whether or not to extend a full or partial refund as well as the length of the cancelation period.
Customer Reviews
- BBB Rating: A-
- Trust Pilot Rating: 7.7 out of 10
Transparency
- Guest Reviews
- Guest Rankings
HOMEAWAY SEARCH OPTIONS
Search Options - 4.4 / 5
HomeAway lets users browse through over two million listings for various types of properties around the world, which range from one bedroom apartments to chateaus and villas. Users can filter their results by price, number of bedrooms, booking options, types of properties, type of location, and features such as wheelchair accessibility and child and pet-friendly accommodations. Those browsing through their listings can also sort their results according to price, distance from a landmark, guest rating, number of bedrooms and bathrooms, popularity, etc.
Amenities
- Air Conditioning
- Heating / Fireplace
- Kid Friendly
- Parking
- Hot Tub
- Satellite or Cable TV
- Pool
- Beach
- Free Wifi or High-Speed Internet
- Golfing
- Pets Accepted
- Smoking Allowed
Type of Property
- Cottage
- Caravan Park
- Home/Apartment
- Condo
- Private Vacation Home
- Bed & Breakfast
- Villa
- Townhouse
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
Regional Specialization
No
Accessibility
- In-room accessibility
Search Options - 4.4 / 5
HomeAway lets users browse through over two million listings for various types of properties around the world, which range from one bedroom apartments to chateaus and villas. Users can filter their results by price, number of bedrooms, booking options, types of properties, type of location, and features such as wheelchair accessibility and child and pet-friendly accommodations. Those browsing through their listings can also sort their results according to price, distance from a landmark, guest rating, number of bedrooms and bathrooms, popularity, etc.
Amenities
- Air Conditioning
- Heating / Fireplace
- Kid Friendly
- Parking
- Hot Tub
- Satellite or Cable TV
- Pool
- Beach
- Free Wifi or High-Speed Internet
- Golfing
- Pets Accepted
- Smoking Allowed
Type of Property
- Cottage
- Caravan Park
- Home/Apartment
- Condo
- Private Vacation Home
- Bed & Breakfast
- Villa
- Townhouse
Sorting Criteria
- Price
- Location
- Popularity
- Star Rating
Regional Specialization
No
Accessibility
- In-room accessibility
HOMEAWAY VALUE
Value - 4 / 5
HomeAway doesn't charge users for signing up or creating a profile on their website, just a service fee upon booking. They provide full refunds of said service fees, but only for those who are renting a property whose owner offers a 100% refund upon cancellation. The company does not provide discounts, rewards, or a price match guarantee.
Price Match
No
Value - 4 / 5
HomeAway doesn't charge users for signing up or creating a profile on their website, just a service fee upon booking. They provide full refunds of said service fees, but only for those who are renting a property whose owner offers a 100% refund upon cancellation. The company does not provide discounts, rewards, or a price match guarantee.
Price Match
No
HOMEAWAY ADDITIONAL SERVICES
Additional Services - 3.3 / 5
HomeAway does not offer additional services or features besides tips, resources, and support for homeowners and renters. However, they do feature special offers from their parent company, Expedia, which does provide flight booking, car rental, and much more.
Flight Booking
No
Car Rental
No
Train or Bus Tickets
No
Additional Services - 3.3 / 5
HomeAway does not offer additional services or features besides tips, resources, and support for homeowners and renters. However, they do feature special offers from their parent company, Expedia, which does provide flight booking, car rental, and much more.
Flight Booking
No
Car Rental
No
Train or Bus Tickets
No
COMPANY PROFILE
Full Name: HomeAway Hotels
Company Website: https://www.expedia.com/
Headquarters: 1011 West Fifth Street Suite 300, Austin, TX, 78703, USA
Full Name: HomeAway Hotels
Company Website: https://www.expedia.com/
Headquarters: 1011 West Fifth Street Suite 300, Austin, TX, 78703, USA